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Refund Policy
Effective Date: 24.10.2026
This Refund Policy applies to Pro purchases on CoinDropster, operated by Hybrid Digital Model, LLC (“HDM”). It forms part of the CoinDropster Terms of Use.
1. Free Plan and Trial
The free plan and the free Pro trial are not charged and are not refundable.
2. Cancelling
You can cancel a card subscription at any time in your account (“Manage or cancel subscription”). Pro stays active until the end of the period you have already paid for and you are not charged again. There is no cancellation fee. Cancelling does not by itself refund the current period. A cryptocurrency payment buys one period and does not renew, so there is nothing to cancel.
3. Card Payments
You may request a full refund within 7 days of your first card payment. Renewals and payments after that period are not refunded, except in the cases listed in section 5. When a refund is issued, Pro for the refunded period ends.
4. Cryptocurrency Payments
Cryptocurrency payments are not refundable, because blockchain transactions are irreversible, except in the cases listed in section 5. Transfers that are underpaid, sent on the wrong network or in the wrong asset, or sent after the invoice expired cannot be processed automatically and may be impossible to recover.
5. When We Always Refund
Whatever the payment method, we refund:
- a duplicate or accidental payment;
- a payment taken after you cancelled on time;
- a billing error on our side;
Refunds for cryptocurrency payments are made manually, in the same coin to the sending address, minus network fees.
6. Not Eligible
Refunds may be declined for accounts that violated the Terms (including fraud or abuse), for repeated refund requests after heavy use, and for requests made after the 7-day period, unless section 5 or the law requires otherwise. Your statutory consumer rights are not affected.
7. How to Request a Refund
To request a refund, contact support using the details in section 9 and use the subject “Refund request”. Please include:
- the email address of your account;
- the date and amount of the payment;
- the order or transaction reference, if you have it.
We confirm requests within 2 business days. Approved card refunds are returned to the original payment method and usually appear within 5–10 business days. Timing and any third-party fees depend on the payment provider.
8. Chargebacks
If you do not recognize a charge or have a problem, please contact us first. We resolve most cases quickly, and a direct refund is faster than a bank dispute. If you open a dispute, we will provide the transaction information to the payment provider to respond to it.
9. Contact
Email: [email protected]